Reference

tokio303 Privacy Policy for Your Account

Your tokio303 Privacy Policy explains what we collect when you open an account, sign in from a mobile device, or check wallet status through DANA, OVO, GoPay and…

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CONTACT ROUTES

Browse Privacy Help Through Live Chat Support

A clear contact route matters when you want to ask about stored data, cookie settings or a wallet record.

Live Chat Support Use Live Chat Support from the account area to ask which account details we…
Account access request Ask us to help with a privacy access request when you need a copy…
Wallet status check For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, send the payment…
DATA PRACTICES

Explore How tokio303 Handles Your Data

Our privacy process follows the same account path you use: phone verification, sign-in, wallet status and support follow-up.

Account details

We may collect your registered phone number, account identifier and verification result when you open or protect an account.

Payment references

A DANA, OVO, GoPay or QRIS transaction can create a reference, amount, timestamp and status record.

Device signals

When you sign in on a phone or desktop browser, we may record device and session signals such as browser…

Cookies and settings

Cookies can keep your session open, remember a selected setting and help us understand whether a security page loaded correctly.

Retention choices

We retain records for the period needed for account operation, payment reconciliation, security checks or a legal request.

Correction requests

If your phone detail, account record or payment reference is wrong, contact us through Live Chat Support with the affected…

Check Privacy Policy Answers Before Joining

These Privacy Policy answers address the account, device and wallet questions you are most likely to have before opening access. We keep the wording practical: what we collect, why a verification step appears, how long records may remain and where to send a request. If a point concerns eligibility or access in Indonesia, it depends on local law.

The tokio303 Privacy Policy covers account details, phone verification, sign-in events, device signals, cookies, support messages and payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. It also explains retention, correction requests, disclosures and the contact path for privacy concerns.

Phone verification helps us connect an account request to the person controlling the registered contact. We use the result for account access and security checks, not as a reason to ask for your wallet password. If access is discussed, it depends on local law and applicable account conditions.

Yes. The Privacy Policy covers transaction references, status results, dates and related account matching for DANA and QRIS, as well as OVO, GoPay, bank transfer and virtual account checks. Send only the reference needed for support; do not send a wallet password or full security code.

You can contact us through Live Chat Support and ask for an account data access request. We may confirm your registered phone detail or another account step before releasing records, because a privacy response must reach the correct account holder rather than another person using the device.

Cookies may keep your session active, remember a setting and help us detect whether a security page works correctly. Your browser controls can restrict or remove them. After that change, you may need to sign in again, and some account pages may not retain the setting you selected.

We keep data while it supports account operation, phone verification, payment reconciliation, security checks or a lawful request. We then assess whether to delete, anonymise or restrict the record. The period can differ by record type, so support can explain the reason a particular record remains.

Send a correction request through Live Chat Support and identify the account field or payment reference that appears wrong. Use a safe reference instead of a wallet credential. We may verify account ownership, update the record when appropriate and tell you if a legal or security reason prevents a change.

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